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Trang ch? » TIN T?C » Tin t?c - S? ki?n » My ATM ch?a t?t ? h?t ti?n

Anh Tr?n H?ng (Hai B Tr?ng, H N?i) by t?: Kho?ng g?n thng nay ti khng th? rt ti?n t? my ATM n?i m?ng ???c. C? quan ti tr? l??ng qua ngn hng V, nh?ng ti ton ph?i ch?y ra cc cy ATM ngn hng khc ?? rt ti?n. M?t l?nh rt ti?n ATM ngo?i m?ng ch? ???c 2 tri?u nh?ng ph rt ti?n ? m?t 3.300 ??ng.

Theo ph?n nh c?a nhi?u ??c gi?, kho?ng vi tu?n g?n ?y, my ATM c?a nhi?u ngn hng t?i H N?i lin t?c h?t ti?n v bo l?i k? thu?t. Ch? Thu H?ng, nhn vin v?n phng t?i ng 30 T? Quang B?u (H N?i) b?c xc ni: ?i rt ti?n t?i cc cy ATM th?i gian ny th?t s? phi?n ph?c. Ch?a ni ??n cc cy ATM l? d?c ???ng m nhi?u cy ATM tr??c phng giao d?ch ngn hng c?ng tr?ng khng. Ngn hng bo do my g?p l?i k? thu?t nh?ng chng ti ??u bi?t l do my h?t ti?n.

Tr??c th?c t? nhi?u my ATM h?t ti?n vo th?i ?i?m ng??i ng??i, nh nh c?n ti?n ?? s?m T?t, ch? Thu H?ng (Thanh Xun, H N?i) cho bi?t: C? thng nay ti ph?i d? tr? ti?n m?t ? trong nh. Khng th? tin ATM ngn hng s? thng su?t vo th?i ?i?m ny ???c

?? h?n ch? tnh tr?ng ny, ngy 30/1, Ngn hng Nh n??c (NHNN) ? ban hnh cng v?n yu c?u cc t? ch?c cung ?ng d?ch v? thanh toa?n co? trang bi? ATM kh?n tr??ng ki?m tra, r sot l?i m?ng l??i ATM c?a mnh. ??ng th?i, b? tr cn b? th??ng xuyn tr?c theo di ho?t ??ng c?a h? th?ng ATM ?? k?p th?i th?c hi?n cng tc ti?p qu?, gi?i quy?t cc s? c?, khi?u n?i, th?c m?c c?a khch hng, ??m b?o h? th?ng ATM ho?t ??ng thng su?t, an ton, ?n ??nh, tr??c m?t l trong d?p T?t Nguyn ?n Qu T? c?ng nh? sau ngy 1/3 khi quy ??nh v? thu ph ATM chnh th?c c hi?u l?c.

Ngoi ra, cc t? ch?c chuy?n m?ch th? ch? tr, ph?i h?p v?i cc t? ch?c pht hnh, t? ch?c thanh ton th? xy d?ng, ci ??t ho?c ch?nh s?a ch??ng trnh ph?n m?m ?? ??m b?o h? tr? cc t? ch?c pht hnh th? thu ph giao d?ch ATM ngo?i m?ng ?ng quy ??nh.

Cc cc NHNN chi nhnh t?nh, thnh ph? qu?n l, c?p nh?t danh sch ATM trn ??a bn; ch? ??o cc t? ch?c cung ?ng d?ch v? thanh ton trn ??a bn t?ng c??ng ki?m tra, nng cao ch?t l??ng ATM/ POS, ch tr?ng cng tc ti?p qu?, l?a ch?n cc lo?i ti?n ?? tiu chu?n, ti?p qu? ??y ??, ?p ?ng nhu c?u thanh ton c?a ng??i dn.

Hi?n nay, c? h? th?ng c kho?ng h?n 50 tri?u th? v c kho?ng 14.500 ATM ?ang ho?t ??ng; do v?y, ch? c?n kho?ng 20% ch? th? cng ?i rt ti?n n?u rt ti?n vo gi? cao ?i?m (ty thu?c vo t?ng v? tr ??t ATM) th ATM no c?ng c kh? n?ng g?p s? c? ho?c qu t?i.

Theo ?nh gi c?a m?t s? ngn hng, t? nay ??n T?t m l?ch thng th??ng l giai ?o?n giao d?ch th? t?ng r?t cao, c ngy s? t?ng ??n 3 - 5 l?n so v?i ngy bnh th??ng, ??c bi?t n?m nay k? ngh? t?t r?t di, ??n 9 ngy. Do ?, m?t s? ngn hng cho bi?t ? nng c?p cc trang thi?t b? ?? t?ng t?c ?? x? l giao d?ch v b?o tr, b?o d??ng v? sinh cc thi?t b? ??nh k?; T?ng c??ng ti?p qu? ?? ??m b?o my s?n ti?n v?i kh? n?ng cao nh?t, l??ng qu? s? ???c ti?p v?i t?n su?t t?ng ln v ??m b?o tr??c khi v? ngh? t?t cc my ATM s? ???c ti?p ?? ti?n ?? ph?c v? khch hng giao d?ch trong d?p T?t.

Cc ngn hng c?ng b? tr ng??i tr?c d?ch v? 24/24 ?? h??ng d?n x? l v tr? gip khch hng khi c s? c? x?y ra k? c? trong d?p t?t; Ph?i h?p v?i cc ngn hng khc ?? ??y nhanh cng tc gi?i quy?t tra sot khi?u n?i v kh?c ph?c s? c? v s? ?n d?nh chung c?a h? th?ng.

Theo ph?n nh t? TienphongBank, ngn hng ny ? th?c hi?n gim st qu? ATM b?ng tin nh?n SMS v email nh?c nh? ti?p qu? theo cc ??nh m?c qu? cn l?i trong ATM, ??m b?o h? th?ng ATM trong ton h? th?ng ho?t ??ng an ton, lin t?c v m?i s? c? ???c kh?c ph?c k?p th?i.

T?i Maritime Bank, ton b? h? th?ng ATM c?a Maritime Bank ???c phn lo?i v p d?ng ch? ?? ti?p qu? ph h?p, ???c ti?p qu? ngay m?i khi l??ng ti?n t?i ATM ? ch?m ng??ng h?n m?c t?i thi?u cho php. Hi?n t?i, Maritime Bank ? c k? ho?ch b? tr tr?c gim st v lun s?n sng ti?p qu? cho ATM khi c nhu c?u. ??i v?i cc ATM ph?c v? cng tc tr? l??ng, ngn hng ph?i h?p v?i cc doanh nghi?p xc ??nh qu? l??ng th??ng v ngy chi tr? ?? lm c?n c? chu?n b? l??ng ti?n c?ng nh? t?n su?t ti?p qu? ph h?p ?p ?ng nhu c?u rt ti?n c th? t?ng ??t bi?n trong th?i gian ny

?? khng r?i vo tnh hu?ng ch?y ??n cy ATM no, cy ATM ? h?t ti?n, ??i di?n Trung tm th? Techcombank g?i : Vo d?p c?n T?t Nguyn ?n, khch hng nn ch?n th?i ?i?m rt ti?n v th?c hi?n cc giao d?ch trn ATM cho ph h?p, trnh gi? cao ?i?m, h?n ch? rt ti?n vo th?i gian kho?ng t? 17h - 19h hng ngy n?u ch?a qu g?p rt. N?u qu trnh rt ti?n ATM no tr?c tr?c khch hng c th? chuy?n sang giao d?ch t?i ATM khc g?n nh?t v h? th?ng ATM by gi? ? c s? lin k?t kh r?ng.

Bn c?nh ?, th?i ?i?m ngy 26 - 28 T?t (m l?ch, thng thi?u) s? l ?i?m "c?c nng" c?a ATM, n?u rt ti?n vo ngy ny th kh? n?ng giao d?ch v?i my ATM s? g?p tr?c tr?c cao h?n. Kinh nghi?m nh?ng n?m tr??c ?y cho th?y, ?y l th?i ?i?m m s? l??ng ng??i ?i rt ti?n t?i ATM t?ng ??t bi?n khi?n cho h? th?ng ATM n?m no c?ng b? qu t?i, tuy nhin t? ngy 29 hay 30 t?t tr? ?i giao d?ch s? t d?n v h? th?ng hon ton ??m b?o ph?c v? khc hng t?t nh?t.

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